Please carefully read all of the following important information prior to attending your appointment

Client and staff safety are our number one priority therefore we have implemented the following measures:



  • We ask that clients attend their appointments on their own.

  • Arrive at reception no more than 5 minutes before your appointment.

  • If you are more than 5 minutes late for an appointment, it may be cancelled.

  • If you are unable to attend your appointment, please give us as at least 24 hours notice. Failure to attend will result in a deposit being taken next time or cancellation of future appointments.

  • On arrival we will take your temperature and you will be asked to sanitise your hands.

  • We kindly ask that you wear a face mask. Please wear over the nose and mouth and avoid wearing it just on the chin or neck area.

  • On arrival you will be asked to complete & sign a Covid-19 related medical health check form.

  • We may contact you 1 day before your appointment, customers who are feeling unwell or showing symptoms at that time will be asked not to come into the clinic.

  • We prefer payment via card when possible. Payment terminals will be cleaned between use.

  • Do not place personal items such as bags, phones and keys on hard surfaces other than the floor. Leave coats in your car if possible.

  • We ask that you do not use the toilet facilities.

  • We ask that you refrain from touching surfaces as much as possible.

  • Customers will be booked in with intervals before each to avoid crossover in reception areas and allow for extra cleaning time.

  • Treatments will require staff to be closer than 1 metre, in preparation for this staff will be wearing PPE including face masks and gloves and washing hands for at least 20 seconds between each treatment.

  • Consultations will be between 1 – 2 metre apart, but test patches will require closer contact.

  • We will sanitise door handles, taps and shared surfaces etc. between client treatments.

  • Product testers will not be available in reception, please enquire if you would like to try a product

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